PRIVACY POLICY

Last updated: July 15, 2026

Astranova operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Astranova is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction through the Services, or otherwise communicate with us.

In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read and understood this Privacy Policy and how your personal information is collected, used, and disclosed as described herein.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you or another person.

Personal information does not include information collected anonymously or information that has been de-identified so that it cannot reasonably identify or be linked to you.

Depending on how you interact with the Services, where you live, and what applicable law permits or requires, we may collect or process the following categories of personal information, including inferences derived from such information:

• Contact details, including your name, address, billing address, shipping address, telephone number, and email address.

• Financial information, including credit or debit card details, financial account information, payment card information, transaction details, payment method, payment confirmation, and other payment-related information.

• Account information, including your username, password, security questions, preferences, and settings.

• Transaction information, including products you view, add to your cart, save to a wishlist, purchase, return, exchange, or cancel, as well as information regarding previous transactions.

• Communications with us, including information you provide when communicating with us, such as when submitting a customer service request or complaint.

• Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.

• Usage information, including information about how and when you interact with, use, or browse the Services.

Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.

• Automatically through the Services, including information from your device when you use our products or services or visit our website, as well as through cookies and similar technologies.

• From our service providers, including when we engage them to provide certain technologies or when they collect or process personal information on our behalf.

• From our business partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us and which Services you use, we may use your personal information for the following purposes:

• Providing, personalizing, and improving the Services. We use your personal information to provide the Services, including fulfilling our contractual obligations to you, processing payments, managing orders, remembering your preferences and products you may be interested in, sending account-related notifications, processing purchases, returns, exchanges, or other transactions, creating and managing your account, arranging shipping, facilitating returns and exchanges, allowing you to post reviews, and providing a personalized shopping experience, including recommending products related to your purchases.

• Marketing and advertising. We may use your personal information for marketing and promotional purposes, including sending marketing, advertising, and promotional communications by email, text message, or postal mail, as well as displaying online advertisements for products or services on the Services or other websites, including based on products you have previously purchased, added to your cart, or otherwise interacted with.

• Security and fraud prevention. We use your personal information to authenticate your account, provide a secure shopping and payment experience, detect, investigate, or take action regarding potentially fraudulent, illegal, dangerous, or malicious activity, protect public safety, and maintain the security of our Services. If you choose to create an account, you are responsible for maintaining the confidentiality of your login credentials. We strongly recommend that you do not share your username, password, or other account information with anyone.

• Communicating with you. We use your personal information to provide customer support, respond to your requests, deliver our Services effectively, and maintain our business relationship with you.

• Legal purposes. We may use your personal information to comply with applicable laws or respond to valid legal processes, including requests from law enforcement agencies or government authorities, participate in civil discovery, potential or actual litigation, or other legal proceedings, and enforce or investigate potential violations of our terms and policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes and in accordance with this Privacy Policy.

These circumstances may include:

• With Shopify, vendors, and other third parties that provide services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, order management, and shipping.

• With business and marketing partners to provide marketing services and display advertising.

• When you direct us, request that we do so, or otherwise consent to the disclosure of certain information to third parties, such as for shipping products or through social media widgets or login integrations.

• With our affiliates or other companies within our corporate group.

• In connection with a business transaction, such as a merger or insolvency proceeding, or to comply with applicable legal obligations, enforce our Terms of Service or other policies, and protect or defend the Services, our rights, and the rights of our users or others.

Depending on where you live, you may have the right to opt out of certain uses or disclosures of your personal information for personalized or targeted advertising.

Our Relationship With Shopify

The Services are hosted by Shopify, which collects and processes personal information regarding your access to and use of the Services in order to provide and improve the Services.

Information you submit through the Services may be transmitted to and shared with Shopify and third parties that may be located in countries other than your own.

We may also use certain advanced Shopify features that incorporate data and information obtained through your interactions with our store, other merchants, and Shopify itself to help protect, develop, and improve our business.

In these circumstances, Shopify may be responsible for processing certain personal information, including responding to requests regarding your rights concerning the use of such information.

For more information about how Shopify processes personal information and the rights that may be available to you, please refer to Shopify’s applicable privacy policies and privacy portal.

Third-Party Websites and Links

The Services may include links to websites or other online platforms operated by third parties.

If you follow links to websites that are not affiliated with or controlled by us, we recommend reviewing their privacy and security policies and other terms and conditions.

We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of the information they contain.

Information you provide in public or semi-public areas, including information shared through third-party social media platforms, may also be visible to other users of the Services or those third-party platforms.

The inclusion of such links does not necessarily imply our endorsement of the content, owners, or operators of those platforms unless expressly stated otherwise.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information from individuals considered minors under the applicable laws of their jurisdiction.

If you are the parent or legal guardian of a child who has provided us with personal information, you may contact us using the information provided below to request its deletion.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell,” as those terms may be defined under applicable law, personal information belonging to individuals under the age of 16.

Security and Retention of Your Information

Please be aware that no security measure is perfect or impenetrable, and we cannot guarantee “absolute security.”

Additionally, information transmitted to us may not be secure while in transit. We recommend that you do not use unsecured channels to send sensitive or confidential information.

The length of time we retain your personal information depends on several factors, including whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable agreements and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information.

These rights are not absolute, may apply only in certain circumstances, and in some cases we may deny a request where permitted by applicable law.

• Right to access. You may have the right to request access to the personal information we maintain about you.

• Right to deletion. You may have the right to request that we delete personal information we maintain about you.

• Right to correction. You may have the right to request that we correct inaccurate personal information we maintain about you.

• Right to data portability. You may have the right to receive a copy of personal information we maintain about you and, in certain circumstances and subject to applicable exceptions, request that we transfer it to a third party.

• Right to opt out of sale, sharing, or targeted advertising. Depending on where you live, you may have the right to opt out of the “sale” or “sharing” of your personal information or the processing of such information for purposes considered “targeted advertising” under applicable privacy laws.

• Communication preferences. We may send promotional emails, and you may unsubscribe from these communications at any time using the unsubscribe option included in our emails. If you unsubscribe from promotional communications, we may continue to send non-promotional communications, including messages relating to your account or orders.

Additional Rights for UK and EEA Residents

If you reside in the United Kingdom or European Economic Area (EEA), subject to the exceptions and limitations provided by applicable law, you may also have the following rights:

• Objection to processing and restriction of processing. You may have the right to ask us to stop or restrict the processing of your personal information for certain purposes.

• Withdrawal of consent. Where we rely on your consent to process your personal information, you have the right to withdraw that consent. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

You may exercise your rights through the options made available through the Services or by contacting us using the contact information provided below.

We will not discriminate against you for exercising any of these rights.

We may need to verify your identity before processing your request, as permitted or required by applicable law.

You may also appoint an authorized representative to submit requests on your behalf where permitted by applicable law. We may require evidence that you have authorized that person to act on your behalf and may require you to verify your identity directly with us.

We will respond to your request within a reasonable timeframe in accordance with applicable law.

Complaints

If you have a complaint regarding how we process your personal information, please contact us using the contact details provided below.

Depending on where you live, you may have the right to appeal our decision or submit a complaint to your local data protection authority.

International Transfers

Please note that we may transfer, store, and process your personal information outside the country in which you reside.

If we transfer your personal information outside the European Economic Area (EEA) or the United Kingdom, we will use recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses (SCCs) or an equivalent mechanism issued by the relevant UK authority, where applicable, unless the information is transferred to a country recognized as providing an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons.

We will publish the updated Privacy Policy on this website, update the “Last updated” date, and provide notice of changes where required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any rights available to you under applicable data protection laws, please contact us using the following information:

Email: contactastranovaa@gmail.com

Postal Address: 45 Penton Place, London SE17 3DN, United Kingdom.

For purposes of applicable data protection laws, Astranova is the controller of personal information collected through www.miastranova.co.