Política de reembolso

RETURNS & REFUNDS POLICY

Last updated: July 15, 2026

At Astranova, we want you to shop with complete confidence. Please read our Returns & Refunds Policy carefully before making your purchase.

1. 90-Day Satisfaction Guarantee

We offer a 90-day satisfaction guarantee, which means you have 90 calendar days from the date of delivery to request a return.

To be eligible for a return, the item must meet the following conditions:

  • Be in good condition and free from damage caused by misuse.

  • Include the original packaging and accessories, where applicable.

  • Be accompanied by proof of purchase or an order number.

  • Show no obvious signs of excessive use or improper handling.

We reserve the right to reject returns that do not meet these conditions.

2. How to Request a Return

To start a return, please contact us at:

Email: contactastranovaa@gmail.com

Please include the following information:

  • Order number.

  • Reason for the return.

  • Photos or videos, when applicable.

Once your request has been approved, we will provide you with the necessary instructions and the address where the product should be returned.

Important: Returns sent without prior authorization will not be accepted.

3. Return Shipping Costs

Return shipping costs are the responsibility of the customer, except when:

  • The product arrived damaged.

  • The product has a manufacturing defect.

  • An incorrect item was sent.

In these cases, Astranova will cover reasonable return shipping costs or provide a replacement at no additional cost, as applicable.

4. Damaged, Defective, or Incorrect Items

We recommend inspecting your order immediately upon delivery.

If your product arrives damaged, has a manufacturing defect, or you receive an incorrect item, you must contact us within 5 calendar days of delivery.

To evaluate the issue, we may request the following information:

  • Order number.

  • Photos of the product.

  • Videos clearly showing the issue.

  • Photos of the original packaging.

  • A photo of the shipping label.

Each case will be reviewed individually. If your claim is approved, we may offer a replacement, refund, or another appropriate solution depending on the circumstances.

Claims submitted more than 5 calendar days after the delivery date may not be accepted, as we need to verify the issue within the timeframe established by our logistics and warranty procedures.

5. Items Not Eligible for Return

We do not accept returns for:

  • Personalized or made-to-order products.

  • Personal-use or hygiene products once used.

  • Perishable goods.

  • Hazardous materials, flammable liquids, or gases.

  • Gift cards.

  • Items marked as final sale or clearance, unless they have a manufacturing defect.

6. Exchanges

We currently do not offer direct exchanges.

If you would like a different product, you must:

  1. Request a return of the original item, provided it meets the conditions of this policy.

  2. Place a new order through our store.

7. Right of Withdrawal — European Union & United Kingdom

If you reside in the European Union or the United Kingdom, you may exercise your statutory right of withdrawal within 14 calendar days after receiving your order, in accordance with applicable law.

To exercise this right, the product must:

  • Be unused.

  • Remain in its original condition.

  • Include the original packaging, where applicable.

  • Be accompanied by proof of purchase.

This right may not apply in certain circumstances or to certain types of products as provided under applicable law.

8. Refunds

Once we receive and inspect the returned product, we will notify you whether your refund has been approved or rejected.

If approved, the refund will be issued to the original payment method used for the purchase within 10 business days.

Please note:

  • Your bank or payment provider may require additional time to process and display the refund.

  • If more than 15 business days have passed since your refund was approved and you have not received it, please contact us.

Email: contactastranovaa@gmail.com

9. Contact

If you have any questions regarding returns or refunds, please contact us at:

Astranova

Email: contactastranovaa@gmail.com

Website: www.miastranova.co

10. General Provisions

  • Astranova reserves the right to reject any return that does not comply with the conditions described in this policy.

  • Claims regarding damage during shipping, defective products, or incorrect orders must be submitted within 5 calendar days of delivery. After this period, Astranova reserves the right to reject the claim when the cause of the issue can no longer be reasonably verified.

  • This policy applies to all purchases made through www.miastranova.co, without prejudice to any mandatory consumer protection rights applicable in the customer's country of residence.

  • By making a purchase through our website, you acknowledge and agree to this Returns & Refunds Policy.