Política de envío

SHIPPING POLICY

Last updated: July 15, 2026

At Astranova (www.miastranova.co), we work to provide a safe, efficient, and reliable shipping service to customers around the world.

1. Order Processing

All orders are processed within 2 to 4 business days after payment confirmation.

During this process:

  • We verify your order.

  • We prepare and package the product.

  • We coordinate the shipment with our logistics provider.

Orders are not processed or shipped on weekends or public holidays.

During periods of high demand, promotional campaigns, or exceptional circumstances, processing times may be slightly extended.

Once your order has been shipped, you will receive an email containing tracking information, when available.

2. Shipping Times

The estimated delivery time is 6 to 9 business days from the date your order is dispatched.

These delivery times are estimates and may vary depending on:

  • Destination country or region.

  • Customs procedures.

  • Shipping carrier.

  • Weather conditions.

  • Circumstances beyond our reasonable control.

Delivery times are estimates and do not constitute a guarantee.

3. Order Tracking

All orders include tracking.

Once your order has been shipped, you will receive an email containing your tracking number so you can check the status of your shipment.

In some cases, tracking information may take between 2 and 5 business days to update after your order has been dispatched.

4. International Shipping

We ship to numerous countries around the world.

Depending on the destination country, your order may be subject to:

  • Import duties.

  • Local taxes.

  • Customs fees or other charges.

Where applicable, these costs are the sole responsibility of the customer and are not included in the product price or shipping costs unless expressly stated otherwise.

5. Shipping Address

It is the customer's responsibility to provide an accurate, complete, and up-to-date shipping address.

Astranova will not be responsible for:

  • Delays caused by incorrect or incomplete shipping addresses.

  • Orders lost due to errors in the shipping information provided by the customer.

If an order is returned due to an incorrect or incomplete address, the customer may be responsible for the costs associated with reshipping the order.

6. Delayed or Lost Orders

If your order experiences a significant delay or you believe it has been lost in transit, please contact us.

We will investigate the issue with the shipping carrier and make every reasonable effort to provide an appropriate solution.

Email: contactastranovaa@gmail.com

7. Orders Marked as Delivered

If your tracking information indicates that your order has been delivered but you have not received it, we recommend that you:

  • Check with family members, neighbors, reception, or building management.

  • Contact the shipping carrier directly.

  • Allow up to an additional 48 hours, as some carriers may mark packages as delivered shortly before the actual physical delivery.

Astranova cannot guarantee refunds or replacements for orders marked as delivered by the shipping carrier. However, we will review each case individually and make every reasonable effort to assist you.

8. Contact

If you have any questions regarding your order or our shipping process, please contact us:

Astranova

Email: contactastranovaa@gmail.com

Website: www.miastranova.co